The content operating model in the AI age
Many organisations treat content as something that describes value rather than delivers it. In the AI age, a clear content operating model is needed in order to transform and thrive.
The best online style guides for when you need to settle a debate
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Consistency and clarity of language are as important in a world of AI as they were in the time of Gutenberg.
Nothing beats having your own style guide – our Voice, Tone & Style product will help with that – but if you’re not quite sure about one of those, there are some good ones online that you can lean on. Whether you’re an editor, a content team of one, or simply the person who has somehow ended up owning the words, these are the guides worth bookmarking.
You may also find that while office pedants will doggedly disregard your professional experience and expertise for the sake of a favourite acronym, they will bow to the judgement of an outside authority.
What did we miss? Let us know about your favourite style guide and we’ll happily take a look.
Best for: technology terminology.
Updated every year and free to read on the web or as a PDF, the Apple Style Guide is really a dictionary of terms with strong opinions attached. It’s at its best on technology words, capitalisation and, increasingly, inclusive language, and it’s endearingly strict: it would rather you recast a whole sentence than let it begin with a capitalised “IPhone”. Less help if you want guidance on sentences rather than words, but if you write about software or hardware it settles a lot of arguments.
Best for: product and interface writing.
Tucked inside Atlassian’s larger design system, the content section is a tidy lesson in how to write for a product. The voice is summed up in four words – bold, optimistic, practical, “with a wink” – and the guidance underneath covers everything from button text to error messages, with examples throughout. It isn’t a general reference, and you have to go digging past the colour palettes and components to find it, but as a worked example of codifying voice and tone for software it’s one of the better ones.
Visit the Atlassian content guidelines
Best for: editorial standards and judgement.
Not a style guide in the comma-and-colon sense at all – and that’s exactly why it earns its place. The BBC’s Editorial Guidelines set out how the corporation actually decides things: due accuracy, impartiality, fairness, and chapters with titles like “Harm and Offence” that most organisations never get round to writing down. If the guide you need is one that governs judgement rather than spelling, few organisations show their workings this openly, or at this scale. Refreshed in 2025, and more gripping than a book of rules has any right to be.
Visit the BBC Editorial Guidelines
Best for: UX writing and readability.
A lovely design system, well kept and plainly still in daily use. Mercury’s writing guidance is the draw: it aims for roughly an eighth-grade reading level, keeps lines to 60–70 characters, insists on plain-language error messages over codes, and does the whole thing bilingually. It’s built for Canada Post’s own products, but the principles travel further than the parcels do.
Visit the Canada Post Mercury guidelines
Best for: inclusive, conscious language.
Language doesn’t just describe the world; it can shape it, perpetuating discriminatory beliefs and behaviour. The Conscious Style Guide, founded and tended by Karen Yin, is the best place we know to start. Rather than pretend to hold every answer, it gathers articles, guides and resources on writing about people with care, grouped by subjects such as disability, age, ethnicity, gender and more, and points outward generously.
Alongside it, the Diversity Style Guide pulls more than 700 terms into a single searchable reference, and Hanna Thomas’s A Progressive’s Style Guide (written in 2016 but still very relevant) remains a brave, balanced take on the hardest questions around gender, ethnicity and violence, with patient explanations of why one form may be kinder than another.
Visit the Conscious Style Guide
Best for: technical documentation.
Free, thorough and refreshingly willing to commit, Google’s developer documentation style guide is exactly what it says it is: a guide for writing technical docs. It’s clear on the things documentation teams squabble over – the serial comma, second person, present tense, active voice – and its word list bans “simply” and “easy” on the sensible grounds that nothing is, for everyone. If you’re not writing documentation a fair bit won’t apply, but for those who are, it’s a solid default.
Best for: plain, no-nonsense public-sector writing.
With an authority that’s hard to argue with, the government’s own style guide is accessible and straightforward, and especially pertinent to policy teams. It’s not the most comprehensive – entries are usually extremely brief – but it has the courage of its convictions: it cheerfully bans “leverage”, “robust” and “deliver”, on the grounds that pizzas and post are delivered, abstract concepts are not.
Best for: UK editorial and not-for-profits.
The Guardian’s editorial guide is wide and deep, well researched, and the one that we use. It covers language that’s particularly useful for not-for-profit organisations.
It isn’t kept up to date quite as keenly as it once was, and its A-to-Z is weirdly sorted chronologically on its landing page, making it awkward to navigate, but occasional glimpses of a bitingly sharp sense of humour (we still miss David Marsh) more than make up for it.
Visit the Guardian style guide
Best for: digital and product teams.
If Mailchimp’s guide whetted your appetite, this is the bigger meal. Intuit folded sixteen separate internal guides – Mailchimp’s, TurboTax’s, QuickBooks’ and more – into one public content-design system, and the join barely shows: clear principles, generous examples, and sections running from the basics of good content through to the fine grain of product and interface writing. It’s the most complete modern guide on this list.
Best for: tone, voice and writing well.
This one is more about how to write well than a reference guide to grammar and spelling. But it nails tone and voice so brilliantly that it deserves a place in any style guide round-up. Packed full of advice-jewels such as “Don’t waste time milling around your topic with long intros or slow anecdotes. Strike swift and to the heart. Write like you could die of tuberculosis tomorrow.”
Visit the Louder Than Ten manual
Best for: a ready-made starting template.
Mailchimp’s style guide has a website of its own and is well designed and easy to use. There are good sections on tone and structure as well as a shorter word list. It’s excellent for editorial advice, slightly less useful for checking spelling variations. It’s published under a Creative Commons licence, so it could make a good basis for your own tailored version.
Visit the Mailchimp style guide
Best for: everyday digital writing.
Quietly excellent. The Microsoft Writing Style Guide replaced the old Manual of Style and reads as though it was built for the web rather than a print bindery: warm, plain, accessibility-minded, with a strong word list and a sensible set of top ten tips. It will happily tell you to use contractions and to start a sentence with “And” if it reads better. It’s free, searchable and kept current, and for the everyday business of writing on screen it’s the one we’d point most teams to first.
Visit the Microsoft Writing Style Guide
Best for: tone of voice.
More inspiration than reference, Monzo’s tone-of-voice page is a small masterclass in sounding human without sounding daft. It rests on three principles – straightforward kindness, everyday magic and warm wit – and, tellingly, it knows when to put the wit away: none of it in customer service, where the cost of a misjudged joke outweighs the pleasure of a good one. It won’t help you with a hyphen; it will help you find a personality.
Best for: plain language and accessibility.
If you read only one guide on this list, this is a strong candidate. The NHS digital service manual’s content guide is plain language done with real rigour – written for a reading age of around nine, accessibility-first, and unsentimental about clarity, because for the NHS a misread instruction can be a matter of safety rather than style. Even if you never write a word about health, it will make your writing clearer and kinder.
The web has set most good style guides free, but a few of the best still live between covers, or behind a login. These are the ones that earn the outlay.
Best for: the definitive ruling.
The closest thing the English-speaking world has to a referee. Now in its 18th edition (2024), Chicago is exhaustive, unashamedly American, and the book a great many publishers reach for first. The full text is online by subscription – with a 30-day free trial, should you only need to win one almighty argument and then cancel.
Visit the Chicago Manual of Style
Best for: opinionated, quotable usage.
The Economist’s online guide has sadly gone, but the book endures, and it remains a pleasure. It still opens by quoting Orwell’s seminal Politics and the English Language before reaching for Mark Twain and Fowler, and the advice that follows is as acerbic and quotable as that pedigree promises. Thinner than the Guardian’s, but a good deal more fun to read.
Visit The Economist Style Guide
Best for: the British desk reference.
For British editors, this is the one that earns its place on the desk. It binds New Hart’s Rules together with the Oxford Dictionary for Writers and Editors, so you get both the how – punctuation, hyphenation, capitalisation – and the which, in 25,000 entries on spellings and confusables. Less lively than the others here, but unmatched when you need a definitive British answer and you need it now.
Visit the New Oxford Style Manual
Also worth knowing: the AP Stylebook, the standard in American journalism (online by subscription), and Fowler’s Modern English Usage, the enduring classic for questions of idiom and good usage.
We love creating online content style guides ourselves, and have made lots of them over the years, for organisations including the Internet Society, ActionAid and the University of Nottingham. Here are some examples.
We created voice and tone guidelines for Greenpeace UK, which were incorporated into their content style guide.
Our very own style guide lives online too. It covers brand foundations as well as content and visual identity.
Brooke’s style guide covers strategic foundations, visuals and plenty of practical advice on how to create great Brooke content.
For a candid look at what making one of these actually involves, the Home Office content team wrote up how they built and govern their style guide – a 25-strong “style council” meeting monthly to weigh up whether it’s “permission to enter” or “leave to enter”, and why “migrant” is never just a word.
And if you’re wondering how any of this survives contact with the robots, that’s rather the point: a good style guide is how you keep your voice your own when a machine is doing the typing. We’ve written more on how to use AI for better content, and our own guide goes deeper still – five parts, from what a style guide is and why you need one through to making your voice machine-readable, so your people and your AI tools can all sound like you.
Read our complete guide to content style guidesGuides, tools and recommendations for content people
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